Customer Help
Got questions? You're most likely to find the answer here.
Placing and paying for an order
Orders
Add what you want to the cart and check out. Someone confirms the order, then it goes on the road. There’s no account to create and no card to enter.
$50. Delivery is free once the order passes $70.
Cash to the driver at the door, or Interac e-Transfer. Nothing is entered on the site.
It helps. Drivers carry some change but not a lot, especially late in the evening.
Before the driver leaves, yes — email as soon as you can. Once it’s on the road it’s harder.
No. Cash and e-Transfer only.
Yes — each delivery area has its own code, listed on that area’s page. One per customer, and they don’t stack.
Getting it to your door
Delivery
About two hours from when your order is confirmed. Traffic and volume move it a little either way.
Noon to 23:00, seven days a week. 23:00 is last call — anything after that goes out the next day.
Toronto, across 18 areas. The delivery areas page lists all of them.
Free once your order passes $70. Below that a fee applies, and the order minimum is $50.
Someone 19 or over does. The driver can’t leave an order at a door, in a lobby, or with a neighbour.
Yes. Government photo ID, 19 or over, at the door. The driver has no discretion on this one.
Yes. Nothing on the outside says what’s inside, and the driver isn’t in branded anything.
Knowing what to buy
Products
Grades describing the flower itself — density, frost, trim and smell. AA is value bud, AAAA is dense and loud, 5-Star is the living-soil tier. The flower page lays out the whole ladder with prices.
45 to 90 minutes, and almost nothing happens in the first 45. That gap is why people take a second too early and regret it.
No — it’s the total for the whole pack. Divide by the piece count. A 500mg bag of ten pieces is 50mg each.
A 100mg gummy pack at $14. One piece, wait an hour, and you’ll know more about your tolerance than any guide can tell you.
A rough guide to effect. Indica-leaning sits heavier and suits the evening, sativa-leaning is lighter and more social, hybrid is in between. You can filter any shelf by strain type.
Yes — gummies, chocolate, tinctures and vape cartridges, all in CBD versions. No high.
Flower: airtight, dark, room temperature. Edibles: sealed, cool, well away from anyone under 19. Vape carts: upright, and out of the cold.
Everything else
General
Yes. 19 is the legal age for cannabis in Ontario, and every order is checked at the door.
Not once it’s been opened — that’s true of every cannabis retailer, for reasons that should be obvious. Unopened and wrong is on us.
Email us with your order number and what’s wrong, and we’ll sort it.
Two hours is the normal window. Past that, email us with your order number and we’ll chase the driver.
Email us and say what you’re after.
Email. The form is on the contact page, along with the questions we get asked most.
Not at the moment. If you’re just outside the line, email us and we’ll tell you honestly whether it’s possible.