Questions we get most often
Quick FAQ
Deliveries run about two hours from the moment an order is confirmed, between noon and 23:00, across Toronto. If it’s been longer than that, email us with your order number and we’ll find the driver.
We cover Toronto — 18 areas in all. The delivery areas page lists every one of them.
Cash to the driver at the door, or Interac e-Transfer. There’s nothing to enter on the site.
$50. Delivery is free once the order passes $70.
Yes. Someone 19 or over has to be at the door with government photo ID. The driver can’t hand an order over without it, and can’t leave it with a neighbour.
Before the driver leaves, yes — email as soon as you can. Once it’s on the road it gets harder.
Email us with your order number and what’s wrong. Wrong item or damaged in transit, we’ll sort it out.
Email us and say what you’re after.
Still need help?
Get in touch with us
Email is the reliable route, and it reaches the same people who pack the orders.
[email protected]
Order questions, delivery problems, product questions, wholesale.
It saves a round trip if your first message has your order number, the delivery address, and what went wrong in a sentence. For product questions none of that applies — just ask.